Comprehensive and hands-on, this course is essential for Salesforce End Users who want to improve their knowledge and become a Salesforce Pro. Learn what Salesforce is, what it’s capable of doing and how you can make best use of it.

Who should take this course?

New or existing End Users such as Sales, Marketing, Customer Support, and Business Development Representatives.


Basic conceptual understanding of Salesforce is important. A good technical understanding is an advantage.

What you will learn

When you complete this course, you’ll be able to:

  1. Understand the basics of Salesforce CRM and its terminologies
  2. Reporting
  3. User Interface
  4. Understand the Salesforce standard sales process
  5. Salesforce Dashboards
  6. Understand the Salesforce customer support process
  7. Understand Salesforce analytics
  8. Customize Salesforce to your own needs
  9. Get acquainted with Salesforce Lightning Experience
  10. Learn important tips & tricks