Salesforce Communities is an online platform that enables rich collaboration between employees, customers, partners, suppliers and distributors. Organizations can create fully-branded public or private communities that connect members directly with each other – and with relevant content, data and business processes. Salesforce Communities is the only community platform that combines the power of social with mobile participation, trusted security, and direct connection to business processes.
What types of communities does Salesforce support?
Customer Community Login License
Customer Community Plus
Customer Community Plus Login License
Partner Community Login License
Salesforce provides two general types of communities that can be used for a broad variety of purposes, from customer service to marketing or engagement of resellers, suppliers and partners.
Customer Communities deliver rich collaboration, mobile access and consistent branding for even the largest groups. For example, a service community enables customers to answer questions for other customers, quickly find the information they need, or work with service reps to resolve issues – decreasing time to resolution while increasing engagement and loyalty.
Partner Communities provide even greater ties to business process along with the added power of role-based security to segment the data that’s been shared with different members. For example, partner communities enable companies to manage reseller relationships by keeping some lead and funding information private, but enabling collaborative selling between partners, leading to more engaged partners and increased deal flow.
Custom Community Portal we can tailored on advance of customization for complexed business requirement